Who is served: Adults 

Number of participants served annually: 10,000 (digital literacy), 70 (tech skills) 

Location: New York City  

Frequency/Duration: 1 day–10 months depending on the program 

Eligibility Criteria: varies 

Application process: varies depending on program  

Curriculum: digital literacy, IT, software engineering 

Skill level: Basic, intro 

Partnerships: Grow with Google, NPower, Pursuit  

Cost: Free 

Sources of funding: Google.org 

What makes this program stand out? The Goodwill Digital Career Accelerator® launched in 2017 with a 3-year, $10.3 million Google.org grant. A national program, it provides 5 levels of digital skills training including: Digital Skills Awareness, Basic Digital Skills Training, Productivity Software Skills, Entry-Level Digital Skills, Mid-level and Occupation-Specific Digital Skills.  

The first 3 levels offer entry level computer skills training to those looking to gain general familiarity with the digital landscape. These internal Goodwill programs teach participants skills such as how to access email, use keyboards, and how to work with Microsoft Suite products. Levels 4 and 5 are advanced web development training offered through partner tech training organizations including NPower and Pursuit.  

What do participants need to succeed? Recognizing that non-tuition financial issues can prevent students from participating in or completing advanced, intensive tech training courses, Goodwill steps in to assist students participating in advanced training at partner organizations. Goodwill connects participants with resources for transportation, including gas cards or Metrocards. Goodwill also assists participants with job placements and retention services.  

What does the organization need? Additional funding to expand reach.